Troubleshooting & FAQ

Quick answers to the questions that come up most, and what to do when a page does not behave the way you expect.

16 articles

• A material's stock is valued at $0The material has no unit cost. Add a cost on the material, or receive it on a purchase order with a price. Kerno flags materials without a cost under Reports…Updated October 27, 2026
• A product I just created isn't on the Margins card or in the reportsA product needs a selling price and either a published BOM or a completed run before Kerno can work out its margin. A product with a material that has no cost…Updated October 27, 2026
• How do I reach support?Click Contact Support at the top of any page. The Help & Support page opens with two buttons: Open the Help Center for step-by-step guides, and Contact Support…Updated October 28, 2026
• I can't change my workspace currencyYou can only change the currency before any costs exist. Choose it before you import materials or enter prices. To work in another currency, set an exchange…Updated October 27, 2026
• I created a product or material from Create BOM, but it isn't in the listThe New links and "Product not listed? Create it here" open the form in a new tab. Once you've saved it there, reload the Create BOM page and the new product…Updated October 27, 2026
• My BOM from a recipe shows long decimalsA BOM made from a soap recipe keeps the exact amounts from the calculator, such as 1765.737399 g. Kerno shows the rounded value beside each field. Those lines…Updated October 27, 2026
• My import says rows "will be created" after I importedThe results page keeps the preview's wording. Look at the counts at the top: rows counted as imported were saved. Click View inventory to see them.Updated October 27, 2026
• My production run says "Unsaved changes"After you type an actual amount or a step time on a run that's In Progress, click Save progress to keep your entries.Updated October 27, 2026
• My teammate's invitation doesn't workAn invitation link stops working after 7 days. It also has to be accepted by signing in with the exact email address it went to. If the link has expired or…Updated October 27, 2026
• QA says "Quality checks recorded" but I haven't checked anythingThe message appears as soon as the batch enters QA Batch. Go through each check before you complete the batch. Kerno adds finished goods to inventory when you…Updated October 27, 2026
• What does Open Demand count?Open Demand is the quantity on orders that aren't allocated yet. Once you allocate an order, its units move to Reserved and leave Open Demand, even before the…Updated October 27, 2026
• When do materials come out of stock during a run?Starting the run takes out the planned amounts. When you click Record & Move to QA, Kerno corrects the difference: extra usage is drawn from stock and unused…Updated October 27, 2026
• Where do I find a customer's order history?Go to Orders and type the customer's name in Search order #, customer or product. Orders, then Customers shows each customer's number of orders, last order…Updated October 27, 2026
• Why can't I turn on automatic reordering for a supplier?Kerno emails every automatic purchase order to the supplier, so the supplier needs an email address. Give the supplier an email address on its page, then save…Updated October 27, 2026
• Why did a low-stock alert come a few minutes after my stock changed?Kerno doesn't check stock the instant it changes. It runs its checks in the background, and none of them runs more often than every 10 minutes. So an alert can…Updated October 28, 2026
• Why doesn't my variant show its own price?A variant without its own price uses the product's selling price, and the edit form shows that price filled in. Type a different price on the variant to give…Updated October 27, 2026